Today, e-commerce is a booming industry that continues to grow exponentially. As technology advances, the way people shop and purchase products are constantly changing. One of the newest innovations in e-commerce is using Facebook chatbots – AI-powered bots that provide customer service answer questions, and even help with sales. This article will explore how these chatbots revolutionise how businesses conduct e-commerce transactions.
Chatbots have quickly become indispensable tools for businesses looking to provide better customer service and increase efficiency. With their ability to respond promptly and accurately to customer inquiries, they can help streamline processes and reduce response times from hours to minutes or even seconds. Plus, since most people are already familiar with messaging apps like Facebook Messenger, it’s easy for customers to interact with a chatbot in a comfortable environment.
But how exactly are chatbots changing eCommerce? We’ll look at some of the ways they’re transforming how businesses engage with their customers and how they process orders and payments. By understanding how these new technologies are being used in eCommerce, you can hone your skills to get ahead of the competition!